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Compliance and qhsse
Crab Marine Agencies is dedicated in providing the highest levels of quality, safety and compliance in our services to ensure customer satisfaction.
Compliance
Strict adherence to all compliance policies and procedures are a must in your business. They are for us too. Around the world, our people are committed to adhering to the Crab Marine Agencies' high standards of corporate compliance to deliver the best possible service to you without compromising a thing.
The Crab Marine Agencies Anti-Corruption and Bribery Policy lies at the heart of our commitment to conduct all our business in an honest and ethical manner. We take a zero-tolerance approach to bribery and corruption, and aim to ensure that all our staff always act professionally, fairly and with integrity in all our business dealings and relationships wherever we operate.
View our Anti-corruption and bribery policyIn everything we do, we are guided by the Crab Marine Agencies' Code of Ethics. It’s more than just corporate window dressing. It is a guide for action, not just words. A true code of practice.
It covers how our people conduct themselves when dealing with each other, customers, suppliers and authorities. It emphasises respect for the law and respect for people. Our determination is to treat customers, suppliers and colleagues honestly, fairly and with dignity.
View our Code of EthicsFour interlinked elements- Health, safety, security and the environment, create the best working space for Crab Marine Agencies' people and all who receive our services, step on to our premises, board our vessels or sit in our vehicles. Our commitment to health and safety is based on constant vigilance and attention to details. Steady feedback from our customers’ Safety Officers and regulatory authorities ensures our approach to health, safety, security and the environment remains clear, resolute and purposeful. Training, particularly in the offshore sector, is constant and rigorous.
View our HSSE PolicyAll organisations face the possibility of unknowingly harbouring illegal or unethical conduct. The aim of the Crab Marine Agencies' Whistleblowing Policy is to encourage staff to report any suspected wrongdoing as soon as possible in the knowledge that their concerns will be taken seriously and investigated whilst, at the same time, respecting their confidentiality.
View our Whitsleblowing PolicyModern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have the deprivation of a person's liberty by another in order to exploit them for personal or commercial gain in common. Crab Marine Agency has a zero-tolerance approach to all forms of modern slavery and are committed to acting ethically and with integrity in all our business dealings and relationships. We seek to implement and enforce effective systems and controls to ensure modern slavery is not taking place anywhere in our own business operations.
View our Modern Slavery and Human Trafficking Statement
Quality, Health, Safety, Security & Environment (QHSSE)
Quality has been at the heart of our working culture since Crab Marine Agencies first started up in 2008. Through the effective application of our Quality Management System (QMS), Crab Marine Agencies is dedicated in providing the highest levels of quality, safety and compliance in our services to ensure customer satisfaction. GAC's strong Health, Safety, Security and Environment (HSSE) policy is based on the belief that good HSSE management is essential for the well-being of our employees, families, customers, visitors and all other stakeholders in the company's services.
HSSE POLICY QUALITY POLICYHSSE
We apply the same stringent HSSE approach and processes throughout the Crab Marine Agencies, reflecting our commitment to an effective HSSE Management System to prevent/reduce incidents and the impact of any that do occur.
Crab Marine's HSSE Management System was developed to set the minimum HSSE standards to be complied with, within different areas appropriate to Crab Marine Agencies' business activities.
By implementing HSSE policies and procedures across the organisation, we aim to provide Healthy, Safe, Secured and Environmentally sustainable workplaces in Crab Marine Agencies, and focus on safety performance in all our operations.
Crab Marine Agencies applies best HSSE practices in line with Crab Marine Agencies' HSSE Policy. Our goals are simple – no harm to people, no accidents, no security breaches, and no damage to the environment. Every employee at Crab Marine Agencies is committed to getting HSSE right, the first time, every time – wherever you go.
Crab Marine Agencies has a “no blame” attitude with regards to HSSE reporting (including Personal Injury, Asset Damage, Environmental Incident, Occupational Illness, Unsafe Act, Unsafe Condition, Near Miss or Suggestion). All reported HSSE Issues are duly investigated to identify the causes and prevent re-occurrence.
Quality.
Crab Marine Agencies is a global service organisation dedicated to consistently providing efficient and competitively priced Shipping, Logistics and Marine services at the highest levels of quality, safety and compliance through world-class leadership, continual improvement, employee development, recognition and social responsibility.
Through the effective application of the Quality Management System, Crab Marine Agencies aims to achieve high degree of customer value and satisfaction in the services it delivers.
The Crab Marine Agencies has developed a quality management system (QMS), which uses ISO 9001:2015 as a framework that allows companies within the company to document and improve their practices to better satisfy the needs and expectations of our customers, stakeholders and interested parties.
Crab Marine Agencies adopts a customer-first approach which ensures that customer needs and expectations are determined, converted into requirements and met.
We continually look for ways to interact directly with our customers to ensure that we focus on their specific needs and expectations.
Evidence of non-conformance, customer dissatisfaction or process weakness drives our continual improvement system. In the case of nonconformity, immediate correction and possible additional actions are required to eliminate/reduce the likelihood of recurrence.
Corrective action data is summarised and analysed to identify trends to assess the overall effectiveness of the corrective action system and to develop related recommendations for improvement.
The corrective actions are considered effective if the specific problem is corrected, and data indicates that the same or similar problems have not recurred.
The nonconformity process is managed through GACqhsse online system.
The procurement process is essential to our organisation’s ability to provide our customers with services that meet their requirements.
Crab Marine Agencies ensures that all purchased products or services included in our final service conform to our specified requirements.
This is accomplished by closely working with a network of external suppliers whose performance and capability are continually assessed through periodic evaluations audits, performance data analysis and inspection or verification of the supplied products or services.
The type and extent of control applied to our suppliers and the purchased product or service depends on the impact it may have on the final service provided.
Our supplier qualification process strives to mitigate supply chain risks by checking that suppliers are suitable to sustainably provide various goods or services.
As part of the process, providers are required to complete a questionnaire which includes company data, compliance and ethics, as well as information about the quality and health, safety, and environment management systems implemented, IT infrastructure and operational controls. Acceptance of the GAC Supplier Code of Conduct is mandatory for a supplier to be approved.